Embraer Executive Jets has expanded its customer service and support solutions
by launching the new Embraer Executive Care (EEC) Engine Add-On option, that
will offer a nose-to-tail maintenance solution for Phenom jets, complementing
the EEC and the Eagle ServiceTM Plan (ESP®) programs.
The new EEC Engine Add-On option helps Phenom 100 and Phenom 300
operators to streamline and simplify invoice and payment processes, addressing
one of the customers’ main concerns.
“The EEC Engine Add On comes as we
celebrate the 11th anniversary of Embraer Executive Care maintenance
program which now has almost 300 aircraft enrolled in the program,” said Edson
Carlos Mallaco, Vice President, Customer Support & Services, Embraer
Executive Jets. “It is the latest in our commitment to give our customers peace
of mind.”
The new option covers scheduled line maintenance, which is
currently not available in the engine maintenance plans. This optional plan
covers labor, shipping charges as well as expendable and consumable parts such
as filters and o-rings associated with these tasks. It also includes one
desalination wash per engine per year during a scheduled aircraft maintenance
visit.
Customers may get more details on the new EEC Engine Add-On
option by contacting their regional EEC sales representative.
About
EEC
EEC is a comprehensive airframe maintenance support
program designed to make budgeting and execution of maintenance costs on Embraer
Executive Jets simple. EEC is a five-year program that complements the standard
warranty coverage, protecting customers from cost variations with a regular and
predictable monthly payment.
About ESP
The ESP
program consists of a number of optional engine maintenance budget plans for the
operator of select P&WC engine models, where P&WC becomes responsible
for expenses resulting from:
• Hot Section Inspection
(HSI)/refurbishment
• Engine overhaul/refurbishment
• Basic unscheduled
engine maintenance
• Basic unscheduled LRU/accessory maintenance
•
Required product support improvements at engine shop visit
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